iSharpsoft Support Center

Customer's satisfaction is our priority!
Any comments, suggestions or questions are welcomed as we aim to provide our clients with the best products and services. We are committed to providing an unrivalled level of after-sales support and customer service. We make it a point to deal with your concerns within 12 hours.

Email Support
We will reply all your inquiries within 1 work day. For any question, please contact our Support Team.

Our e-mail support service is available in English.

Support service is available in English.

Phone Call Support
Do you have questions or need technical support? Simply describe the issue and give your telephone number to our Support Team. An iSharpsoft Expert will call you back as soon as possible, usually within 3 days. Alternatively, you can suggest convenient time for us to call you.

Our support language is English.
Sales Team:  sales@isharpsoft.com Technical support: support@isharpsoft.com


Sales Support

How long will I get a response from your Sales or Support Team?
Generally, we'll reply you within 12 hours during work day. But in most cases you'll get our response within a few hours if not immediately.

How can I get the free trial version of the software?
Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Ignore it by clicking the “Later” button, install it and you’ll have the trial version.

How to purchase your product and how long will I receive the license code after I complete the purchase?
Find the product you need on our website. Click "Buy Now" button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you won’t receive it for some reasons (for the details, please see below).
Note: Please provide valid Email address when you fill the order form.

Why haven’t I received the license code? It’s already been several hours after my purchase.
There are several possible reasons:
1. Check your SPAM folder - our e-mail might have been sent to your SPAM folder.
2. Your e-mail service provider might reject e-mails sent from unknown senders.
3. You provided an invalid e-mail address when you ordered the software..

Do I have to wait for the CD to begin using the software?
You don't have to wait for the CD. You can begin using the downloaded version right away. Just don’t forget to register the software to use the full version.

If I don't need the CD but purchased it by accident, what should I do?
Please contact us immediately so we can cancel the purchase.

How to register my software?
By the Help Menu, click "Enter License Code...” enter your name and license code in the corresponding box to finish the registration. Note: since the license code is case-sensitive and alphanumeric-sensitive, please COPY and PASTE the code, make sure there are no space in between, before or after the code.

I entered the license code you sent to me, but the software said "Registration info is invalid". Why?
There are several possible reasons for the failed registration.
1. This may be caused by entry error. Copy and paste the license code to avoid errors. Make sure there are no space in between, before or after the code.
2. License code is for another version, but you used it to register for a higher version.
3. There are Windows and Mac versions. You might have ordered the other version for your system. Please note that they are completely two different products and have different license codes for each.

What's your Upgrade Policy?
Being a registered user of iSharsoft Software Studio, software you purchased is automatically updated of tweaks and minor changes - free of charge. If you wish to UPGRADE software (e.g. from version 6 to 7), a software upgrade fee is charged.

I’ve acquired a new computer, can I use my iSharpsoft software on my new computer?
Yes, you can. Please uninstall the software from your old computer first, then download the version you purchased from our Download Center or use the CD you purchased to install it on your new one. Use the same registration information you get to register the full version.

Do I need to re-register after I re-install the software?
Yes. You need to re-register after you re-install the software.

I lost my license code. Could you send it again?
Sure. Please write to us at sales@isharpsoft.com, and enclose your order information (such as Order ID, E-mail address and name you used when you purchased etc.) so we can track your account in our database.

Am I entitled to ask for a refund?
A 'try-before-buy' version lets you make the best purchase decision and make sure that the product is compatible with your computer system and meets all of your specific requirements. We also encourage you to explore the product web pages to obtain comprehensive product information before purchasing the full version.

Note:

Before you purchase a product, please choose carefully and make sure you buy the right program. Once a product is purchased, we could not offer a refund without a valid and legitimate reason. If you encounter problems that we are unable to solve, please contact our Sales Team at sales@isharpsoft.com for a refund request within 30 days of the receipt of the product. Additionally, a refund request will be rejected if we offer another software that can fix the issue that appears when you use the previous product.